Issues with Adobe Digital Editions

I forgot my Adobe ID or my password. How can I get it back?

Your Adobe ID is the email address you provided when you signed up. Try going to the sign-in page and logging in with your primary email address or one of your alternate email addresses. You can also try to reset your password. If you see the error message: "The Adobe ID and/or password provided does not appear to be valid", you can try another one of your email addresses until you find the right one.

Can I use the same Adobe ID with multiple devices or applications?

You can authorize up to 6 devices or applications with the same Adobe ID.

I reached the maximum of allowed authorizations with my Adobe ID. How can I reset my authorizations?

To reset your authorizations, you must contact Adobe's Customer Care. Please note that this reset will deauthorize all devices and applications authorized with your Adobe ID.

Can I download the same book on my tablet and my e-Reader?

Yes, as long as both devices are authorized with the same Adobe ID.

Can I remove the DRM from a book?

No. In most countries, including in UK, Canada and the United States, it is illegal to circumvent or remove DRM technology from a file.

Can I convert a DRM-protected book into another format?

No. Converting the file requires circumventing DRM technology, which is illegal in most countries, including UK, Canada and the United States.