Issues when opening an EBook

I have multiple e-Reading apps installed on my tablet. How can I choose which one will open the book I just borrowed?

On an Apple device

When downloading the book, click on [Open in...] and choose the desired app.

On an Android device

When downloading the book, choose the desired app in the [Complete action using] window.

When I download an eBook on my computer, it doesn't open with the right program. How do I change the default program for eBooks?

Windows 7 and 8

• Go to [Start] [Control Panel] [Default Programs] [Associate a file type or protocol with a program].
• Under [Extensions], select .acsm and click the button [Change program].The window [Open with]should appear.
• Click on the [Browse] button and find the desired program.
  • For example, Adobe Digital Editions should be in "C:\Program Files\Adobe\Adobe Digital Editions\digitaleditions.exe".
• Click on [Open] to associate the .acsm file type with the selected program.
• Double-click on the file URLLink.acsm that you downloaded. It should now open in the desired program.

 Mac

• Right-click on the file URLLink.acsm that you downloaded and select [Get info].
• In the [Open with]: drop-down menu, choose the desired application.
• Click on the [Change all] button to associate all files with the selected application.
• Click on [Continue].
• Double-click on the file URLLink.acsm that you downloaded. It should now open in the desired application.

When I try opening the book I just downloaded, my computer asks me to choose an application to open it with.

This problem occurs when no eBook reading software is installed on your computer. To install an application compatible with your e-Reader, refer to the Startup Guide for your device.

When I try opening the book I just downloaded, I get this error message on my computer: "This file type is not supported or damaged".

This problem occurs when no eBook reading software is installed on your computer. To install an application compatible with your e-Reader, refer to the Startup Guide for your device.