Stison Terms and Conditions

STISON

Publishing Software & Services

Terms and Conditions of Service

Version	2.3
Effective Date	June 2026
Applies to	All online subscriptions to Stison Services, worldwide, on a rolling monthly basis
Governed by	The laws of England and Wales
Review Cycle	Annual
Contact	[e-mail]

HOW THIS WORKS: Submit the signup form on our website and tick the checkbox to accept these Terms. Your signup is an offer to subscribe; a binding contract is only formed when Stison sends you a subscription confirmation email setting out your plan, fees and Billing Start Date. Once you have accepted these Terms, your account will typically be activated within 24 hours so you can explore the platform. Your subscription and billing begin on the date of your subscription confirmation email. Stison may offer a fee-free trial period or introductory pricing; if so, the terms of that offer will be set out in your subscription confirmation email. If you require a formal signed contract, please contact [e-mail].

1        HOW A CONTRACT IS FORMED

1.1  These Terms and Conditions (Terms) govern your access to and use of the Stison Services provided by Stison Ltd (company number 03221519), a company registered in England and Wales whose registered office is at 212 St Anns Hill, London SW18 2RU (Stison, we, us, our).

1.2  By ticking the acceptance checkbox on the signup form and clicking Register (or equivalent), you confirm that you have read, understood and agree to be bound by these Terms. If you are signing up on behalf of an organisation, you also confirm that you have authority to bind that organisation to these Terms. If you do not have that authority, you must not complete the signup. If you do not agree to these Terms, you must not use the Stison Services. Your signup constitutes an offer to subscribe; a binding contract is only formed when Stison sends you a subscription confirmation email setting out your plan, fees and Billing Start Date.

1.3  These Terms apply to business customers only. If you are a consumer (an individual acting outside the course of a business), different terms may apply. Please contact us at [e-mail] before proceeding.

1.4  These Terms apply to all subscriptions to Stison’s software-as-a-service platform. The modules available to you depend on the plan you select at signup. Our standard plan includes all core modules: Title Manager, Royalties Manager, Production Manager, Editorial Manager and Rights Manager. Our entry-level plan provides access to Title Manager only. Details of current plans and included modules are available at www.stison.com/pricing.

1.5  Where you have entered into a formal signed Stison Services Agreement with Stison, that agreement takes precedence over these Terms in all respects.

1.6  Stison reserves the right to decline any signup request without giving reasons. If your request is declined, no contract will have been formed and any data submitted will be deleted.

1.7  The version of these Terms in force at the time you submit your signup form is the version that governs your subscription. Stison records the version accepted and the date and time of acceptance as part of the signup process.

2       WHAT WE PROVIDE

2.1  We provide you with access to the Stison Services — our web-based publishing management software platform — on a subscription basis. Where fees are not displayed at the point of signup, they will be confirmed in your subscription confirmation email.

2.2  We may update, enhance or modify the Stison Services from time to time. We will give you reasonable notice of any changes that materially affect your use of the platform.

2.3  We may offer additional modules or features as optional add-ons. These will be subject to additional fees as notified to you at the time.

2.4  Professional services (such as data migration, bespoke configuration or training) are not included in the subscription. Any such services will be governed by a separate project plan agreed in writing between us.

3       SUBSCRIPTION TERM

3.1  Your account will be activated upon Stison processing your signup request, typically within 24 hours. You may explore the platform from the point of activation. Your subscription and billing formally begin on the date Stison sends you a subscription confirmation email setting out your plan, fees and Billing Start Date (the Start Date). Your subscription runs on a rolling monthly basis with a minimum commitment of one calendar month from the Start Date. After that first month, either of us may end the subscription by giving at least 30 days’ written notice, to take effect at the end of a calendar month.

3.2  If Stison has agreed to offer you a fee-free trial period or introductory pricing, those terms will be set out in your subscription confirmation email. At the end of any trial or introductory period, your subscription will automatically continue at the standard fee for your plan unless you give notice to terminate before the trial or introductory period expires.

4       FEES AND PAYMENT

4.1  You shall pay the subscription fees confirmed in your subscription confirmation email. Where an agreed currency is specified in the subscription confirmation email or signup form, fees are payable in that currency; otherwise fees are in pounds sterling. All fees are exclusive of VAT or applicable sales tax, which will be added where applicable.

4.2  We will agree the invoicing schedule and payment method with you at or around the time your subscription confirmation email is sent. Unless otherwise agreed in writing, we will invoice you monthly in advance and payment is due within 28 days of the invoice date. The first invoice will cover the period from the Start Date to the end of that calendar month, with subsequent invoices issued on the first day of each calendar month.

4.3  If we do not receive payment within 21 days of the due date, we may: (a) charge interest on the overdue amount at 4% per annum above the Bank of England base rate, accruing daily; and (b) suspend your access to the Stison Services after giving you written notice.

4.4  We will notify you when your storage usage reaches 80% of your included storage limit. If you exceed your storage limit, we will notify you of the applicable excess storage charges before they are applied. You will have the opportunity to reduce your storage usage or agree to the additional charges before any excess storage fee is invoiced.

4.5  We may increase your subscription fees once per year, with at least 90 days’ written notice before the increase takes effect. Any increase will be capped at whichever is higher: (a) 5%; or (b) the percentage rise in the Retail Prices Index over the previous 12 months, plus 2 percentage points. If you do not wish to accept a fee increase, you may terminate your subscription by giving us written notice before the new fees take effect, in accordance with clause 12.1.

4.6  All fees paid are non-refundable except where we terminate the agreement for our own material breach, in which case any refund will be limited to fees paid in the 12 months immediately preceding the date of termination.

5       YOUR RESPONSIBILITIES

5.1  You are responsible for: (a) ensuring that everyone who accesses the Stison Services through your account (Authorised Users) complies with these Terms; (b) keeping your account credentials secure and confidential; (c) promptly notifying us of any unauthorised access to your account; and (d) ensuring your systems meet the technical specifications we publish from time to time.

5.2  We are working to introduce multi-factor authentication (MFA) and will notify you when it becomes available on the platform. Once available, we strongly recommend enabling MFA for all Authorised Users.

5.3  You must not use the Stison Services for any unlawful purpose or in any way that breaches our Acceptable Use Policy, available at www.stison.com/aup.

5.4  You own all data you upload to the Stison Services (Customer Data) and are solely responsible for its accuracy, legality and quality.

6       SERVICE AVAILABILITY

6.1  We use commercially reasonable endeavours to make the Stison Services available 24 hours a day, 7 days a week. Our availability commitments and service credits (where applicable) are set out in our Service Level Policy at www.stison.com/sla.

6.2  We may carry out scheduled maintenance from time to time, and will give you advance notice where reasonably practicable. Downtime due to scheduled maintenance does not count as unavailability for the purposes of our service credits.

6.3  We are not responsible for unavailability caused by factors outside our reasonable control, including your internet connectivity, third-party service failures, or force majeure events.

7       DATA PROTECTION

7.1  We process personal data that you upload or input into the Stison Services as your data processor. You remain the data controller. The nature, scope and purpose of our processing is described in our Privacy and Data Processing Notice available at www.stison.com/privacy.

7.2  We will: (a) process personal data only on your instructions; (b) keep all personal data confidential; (c) implement appropriate technical and organisational security measures; (d) notify you within 72 hours of becoming aware of a personal data breach; and (e) assist you in meeting your obligations to data subjects under applicable data protection law.

7.3  We back up your Customer Data daily and retain backups for a minimum of 30 days.

7.4  We may use third-party sub-processors to help us deliver the Stison Services. A current list of sub-processors is available at www.stison.com/subprocessors. We will notify you of any new sub-processors and you may raise reasonable objections within 14 days of notification.

7.5  We comply with UK GDPR and the Data Protection Act 2018. Where applicable laws in your jurisdiction impose additional obligations, our jurisdiction-specific data processing addenda are available at www.stison.com/dpa. For requests not covered there, please contact [e-mail].

8       SECURITY

8.1  We implement appropriate security measures to protect your Customer Data, including: encryption of data in transit using SSL/TLS; IP-restricted infrastructure access so that only authorised servers can access your data; HTTPS-only delivery for all client-facing requests; and maintenance of a business continuity and disaster recovery plan. We carry out periodic security reviews.

8.2  We will notify you within 72 hours of becoming aware of any security incident that materially affects the confidentiality, integrity or availability of your Customer Data.

8.3  You are responsible for the security of your own systems and network connections to our platform.

9        OUR INTELLECTUAL PROPERTY

9.1  All intellectual property rights in the Stison Services and platform belong to Stison or our licensors. We grant you a non-exclusive, non-transferable licence to use the Stison Services during your subscription term solely for your internal business operations. No other rights are granted.

9.2  You may not copy, modify, reverse engineer or decompile any part of the platform or its underlying software.

10   CONFIDENTIALITY

10.1            Each of us agrees to keep the other’s confidential information confidential and not to disclose it to third parties except as required by law. Confidential information does not include information that is publicly known, already known to the recipient, or received from a third party without restriction.

10.2            Your Customer Data is your confidential information. Our platform functionality, pricing and technical specifications are our confidential information.

11   LIMITATION OF LIABILITY

11.1            Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be limited by law.

11.2            Subject to clause 11.1, we will not be liable for any: (a) loss of profits, revenue or business; (b) loss of data (beyond our obligation to restore from backup); (c) indirect or consequential loss; or (d) loss that was not reasonably foreseeable when the contract was formed.

11.3            Subject to clauses 11.1 and 11.2, our total aggregate liability to you in any 12-month period, whether in contract, tort, or otherwise, will not exceed the total subscription fees paid by you in that period.

12   TERMINATION

12.1            Either party may terminate the subscription by giving at least 30 days’ written notice, to take effect at the end of a calendar month, subject to the minimum commitment in clause 3.1.

12.2            We may terminate or suspend your subscription immediately on written notice if: (a) you fail to pay any sum due and do not remedy that failure within 14 days of a written reminder; (b) you materially breach these Terms and do not remedy the breach within 14 days of written notice; (c) you become insolvent or enter administration or liquidation; or (d) you breach our Acceptable Use Policy in a way we reasonably consider to be serious.

12.3            You may terminate immediately on written notice if we materially breach these Terms and do not remedy the breach within 14 days of written notice.

12.4            On termination of your subscription for any reason: (a) your access to the Stison Services will cease; (b) we will retain your Customer Data for 30 days after the termination date, during which time you may export your data using the self-service export tools available within the platform; (c) after that 30-day period, we will securely delete your Customer Data; and (d) Stison does not provide manual data downloads or data extracts as a standard service on termination. If you require assistance with data export beyond the self-service tools, please contact us at [e-mail] to discuss whether bespoke data services can be arranged.

12.5            Termination does not affect any rights or liabilities that have accrued before the termination date. Clauses 7, 9, 10, 11, 12, 13, 14 and 15 survive termination.

13   WARRANTIES

13.1            We warrant that: (a) we have the right to provide the Stison Services; (b) the Stison Services will perform materially in accordance with any documentation we publish; and (c) we will provide the Stison Services with reasonable skill and care.

13.2            Except as set out in clause 13.1, the Stison Services are provided “as is” and we make no other representations or warranties, express or implied, including any implied warranties of fitness for a particular purpose.

14   INDEMNITY

14.1            By agreeing to indemnify us, you are agreeing to cover our costs if a third party makes a claim against us because of something you have done. You will indemnify us against any claims, damages, costs and expenses (including reasonable legal fees) arising from: (a) your Customer Data infringing any third-party rights; (b) your breach of these Terms; or (c) your use of the Stison Services in violation of any applicable law.

15   GENERAL

15.1            Governing law. These Terms are governed by the laws of England and Wales. Any disputes will be resolved in the courts of England and Wales.

15.2            Notices. Any formal notices under these Terms must be in writing. Notices to Stison must be sent to [e-mail] or by post to our registered office. Notices to you will be sent to the email address you provide at signup.

15.3            Entire agreement. These Terms (together with your subscription confirmation email confirming your plan and fees) constitute the entire agreement between us for online subscriptions and supersede all prior representations and agreements. Where a formal Stison Services Agreement has been signed, that agreement governs.

15.4            Variation. We may update these Terms from time to time. We will give you at least 30 days’ written notice of any material changes. Your continued use of the Stison Services after the effective date of any changes constitutes acceptance of the updated Terms. If you do not wish to accept material changes, you may terminate your subscription before the changes take effect.

15.5            Severance. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

15.6            No waiver. If we do not enforce any provision of these Terms, that shall not constitute a waiver of our right to do so in future.

15.7            No partnership. These Terms do not create a partnership, joint venture or agency between us.

15.8            Third party rights. No third party has any right to enforce any provision of these Terms.

15.9            Insurance. We maintain appropriate professional indemnity and cyber liability insurance. We will provide evidence of our current cover on written request.

16   CONTACT US

General enquiries	[e-mail]
Sales	[e-mail]
Support	[e-mail]
Legal / contracts	[e-mail]
Data protection	[e-mail]
Website	www.stison.com
Post	Stison Ltd, 212 St Anns Hill, London SW18 2RU

KEY POLICIES — BY ACCEPTING THESE TERMS YOU ACKNOWLEDGE THAT YOU HAVE READ THE FOLLOWING

Service Level Policy: www.stison.com/sla

Acceptable Use Policy: www.stison.com/aup

Sub-processor List: www.stison.com/subprocessors

Data Processing Addenda: www.stison.com/dpa

Privacy and Data Processing Notice: www.stison.com/privacy

© Stison Ltd 2026. All rights reserved. These Terms may not be reproduced without the prior written consent of Stison Ltd.